Republic Services

Building awareness around Republic Services’ commitment to sustainability.

Introduction

As the second-largest provider of waste and recycling services in the US, Republic Services has a mission and responsibility to ensure that they are a leader in sustainable practices. As their agency, we were hired to craft an elevated experience that would build awareness around their sustainability goals and initiatives.

Year

2023

Duration

3 Months

Role(s)

UX Design
UI Design
Interaction Design
Motion Design

01

Overview

Problem

Known as a “trash company”, Republic needed to raise awareness around their sustainability goals and initiatives, placing emphasis on the importance of Sustainability in brand messaging.

Users & Audience

Primarily investors, shareholders and prospective business partners, but also current business partners, current and future employees, municipalities they work in, and both business and residential customers.

Roles & Responsibilities

I was part of a multidisciplinary team of project managers, strategists, creatives, and developers within our agency. I contributed heavily to UX, UI and carried out all of the interaction and motion design.

Scope & Constraints

We had an extremely tight deadline of 8 weeks to design this section of the site, including auditing content, creating the IA, designing all the pages and complex interactive components, and animation.

02

Process

Discovery

A small portion of our team including myself facilitated a discovery workshop with the clients where we gained an understanding of project goals, audience and discussed content at a high level.

We looked at the past three annual sustainability reports, which gave us a general understanding of the existing content structure and messaging around sustainability. We felt it would be wise to not veer too far from existing structure.

Defining Structure

After the workshop, the high-level structure of the site was somewhat straightforward to define, as we had our content categories and messaging objectives defined in the workshop. The harder part was determining the specific content to include or not include.

There were mountains of dense content to sort through, and much of it was in print format. To overcome this, I digitized printed sustainability reports, and categorized each and every page which helped inform a more detailed architecture, and allowed our geographically-distributed team to collaborate within a shared file.

Wireframing & Design Language

With our sitemap approved, I began ideation and wireframing. Part of this exercise was exploring different visual design elements and layouts because this section of the website needed to be “unique and elevated” from a design standpoint.

Typically, I would try and refrain from combining these two tasks, but our condensed timeline called for some compromises for the sake of time. I began to build a reusable component library that I hoped would build efficiencies for the later design stages, and create consistent patterns.

02

Designs

Ultimately, our design needed to leverage many of the foundational pieces of the design system that was created for the main site, while creating bespoke, localized components to be used in the sustainability site.

My goal was to create an open, flowing and immersive design that was enjoyable to look at and had plenty of white space so that content was not overwhelming.

Sustainability Landing Page

As the big introduction to the sustainability vision and goals, there was a need to incorporate unique and catchy elements on this page that would draw visitors in.

Four Elements of Sustainability

Beyond environmental sustainability, Republic needed to communicate their mission to steward a business built for longevity.

Safety as an element of sustainability, means that keeping employees and communities safe leads to a more sustainable and responsible business.
Talent as an element of sustainability means that attracting, developing and engaging talent leads to a healthy and robust company and culture.
The element of climate leadership is focused on innovation and initiatives that lead to more positive impact on the environment.
Communities page, focused on how they positively impact the communities in which they serve.

Carbon Calculator

This interactive calculator calculates net carbon emissions generated by waste, recycling and composting.

Interactive Impact Map

This interactive map displays all of the community building and charity projects backed by Republic, communicating their positive impact on the communities they serve.

Results

  • The client was extremely satisfied with the result. They felt that we executed their vision to a high standard.
  • This was a nice project for our company to be able to showcase and has since been used in pitch decks to help us win work.

Reflections & Insights

  • Due to project constraints, I had to step out of my comfort zone and delegate certain tasks to other designers. This was new to me as I've been very hands on with all the projects I've led.
  • Communication with developers was difficult at times and I had to put in extra effort to build relationships and rapport with them.
  • This was the first time I had been responsible for the motion design on an enterprise website build. The developers on our team said that my handoff of the motion system was the most detailed and well thought out they had seen.

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